Privacy Policy

We may collect the following types of information:

A. Personal Information

Information you voluntarily provide to us, including:

• Full name
• Company or hotel name
• Email address
• Phone number
• Billing information
• Booking details
• Guest information submitted through hotel booking forms
• Support inquiries and communication history

B. Technical & Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referral URLs
• Pages visited
• Date and time of access
• Cookies and tracking data

C. Hospitality & Booking Data

When a booking is made through a GUIREZ-powered booking engine, we may process:

• Reservation details
• Stay dates
• Room preferences
• Guest contact information
• Payment status
• Marketing preferences

Payment card information is generally processed securely by third-party payment providers and is not stored directly on GUIREZ servers unless explicitly stated.

We use collected information to:

• Provide and operate our services
• Process reservations and transactions
• Manage hotel bookings
• Improve website functionality and user experience
• Analyze performance and traffic
• Deliver customer support
• Send service updates and important notifications
• Provide marketing communications (with consent where required)
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

We use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze website traffic
• Support advertising and remarketing campaigns
• Personalize content and offers

You may disable cookies through your browser settings. However, some website functionality may not work properly if cookies are disabled.

We may work with trusted third-party providers, including:

• Payment gateways
• Analytics providers
• Cloud hosting services
• CRM and email marketing tools
• Advertising platforms
• Channel distribution partners

These providers may process data on our behalf only for authorized purposes and under appropriate security measures.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of external sites.

We do not sell your personal information.

We may share information:

• With hotel partners and property operators to fulfill bookings
• With service providers supporting our platform
• If required by law or government authorities
• To protect the rights, safety, or security of GUIREZ, our customers, or others
• During a merger, acquisition, or business restructuring

We retain personal information only as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer needed, we securely delete or anonymize it.

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Disclosure
• Alteration
• Destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed 100% secure.

Your information may be processed or stored in countries outside your own jurisdiction where our service providers or infrastructure are located.

By using our services, you consent to such transfers where permitted by applicable law.

Depending on your location and applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Restrict or object to certain processing
• Request a copy of your data

To exercise these rights, please contact us using the information below.

Our services are not intended for children under the age of 13 (or applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your personal data, please contact:

GUIREZ

Benoa Square, Jl. Bypass Ngurah Rai No.21A, Kedonganan, Kuta, Badung Regency, Bali 80361, Indonesia

Email: info@guirez.com

Phone: +62 811 395 443

Website: www.guirez.com