GUIREZ Guests provides a unified 360-degree view of each guest by aggregating data from various sources. GUIREZ Guest enables hoteliers to understand, segment, and activate guest data effectively, forming the foundation for personalized marketing and service delivery.

• GUIREZ Guest data

  A 360 view with data from onsite reservation systems and activation channels.

• Advanced segment builder

  Segment by engagement, sentiment score, upsell history, NPS, and more.

• Arrivals & departures reporting

  See check-ins, check-outs by date and spot opportunities related to guests or data.

• Loyalty tiers

  Find loyal guests based on historical reservation data, lifetime spend, and more.

GUIREZ Marketing is an email marketing product that gives hoteliers superpowers to engage with guests throughout their journey – from inspiration to confirmation, from arrival on-property to booking their next stay.

• AI powered

  Generate content or images and check optimization using AI powered features

• Drag & drop email composer

  Craft beautiful, on-brand emails in minutes – without any HTML experience

• Upsell and upgrade

  Offer tailored upgrades to guests in stay-based campaigns

• Offer tailored upgrades to guests in stay-based campaigns Email analytics

  Get the insightful data you need to drive better results across campaigns

Reservation Sales supercharges the voice channel by optimizing inbound call conversion and driving outbound call strategy. With robust lead capture and management, it provides reservation agents with the data they need to deliver the right offering to guests.

• Lead capture

  Collect guest information and convert bookings with actionable intelligence

• Guide agents

  Listen to calls in real time, whisper to agents, or join ongoing calls

• Cloud-based telephony

  Secure, stable cloud-based infrastructure so agents can work virtually

• Campaign & performance tracking

  Track campaigns that are driving revenue and driving bookings

GUIREZ Messaging Bot, the AI-powered messaging hero, works 24/7, 365 days a year. It elevates guest experiences and unlocks ancillary revenue through seamless SMS and WhatsApp messaging.

• Best-in-class AI

  Ivy detects sentiment accurately to offer up human-like responses

• Two-way communication

  Ivy manages guest conversations via SMS and WhatsApp

• Location based

  Place QR codes around your property for guests to message Ivy

• Ticket integration

  Initiate ticket creation auto-populating details in your ticketing system

GUIREZ Guest Feedback boosts your online ranking, improves your guest experience, and drives direct revenue with consolidated reputation management, guest satisfaction surveys, and best-in-class reporting.

• Guest surveys

  Gather guest feedback with customizable surveys sent to the right guest at the right time

• Reputation management

  Manage reviews and feedback from one dashboard. Publish reviews automatically to over 100+ review sites

• Sentiment analysis

  Review reputation and survey data for necessary changes across departments to improve guest experience

• Custom dashboards

  Focus on metrics across property or group, with actionable reporting in your inbox